Recently refurbished and centrally located in Sunderland, Millfield House places students only a short walk from the university’s main campus. The property combines convenient city access with a comfortable residential setting designed for everyday student life. Shared facilities and supportive management help create a welcoming community environment. With its upgraded interiors and practical amenities, it’s an easy place to settle into university living.
Millfield House - Student Accommodation in Sunderland
Frequently Asked Questions
What if I have a problem with my deposit return?
Get in touch with our team for assistance at studentengage@alpha-way.com. We’ll help you understand the process or escalate it if needed.
What happens if I don't pay my rent?
If you’re facing issues with rent payments, it’s important to address them early. Get in touch with our team at studentengage@alpha-way.com for support and guidance.
Can I have friends stay over with me overnight?
In most cases, guests can stay for a limited period (usually up to 3 nights). Please get in touch with our team at studentengage@alpha-way.com to confirm the specific policy for your room.
When will I get my deposit back?
Once your tenancy ends and your room has been inspected, your deposit (minus any deductions, if applicable) will be returned to you. The timeline may vary depending on the inspection and processing.
My room does not look exactly like the website - can I move?
Room images shown online are for reference only. Layouts may vary slightly.
What is included in my room?
Standard furniture such as a bed, desk, chair, and wardrobe is included. You’ll need to bring or purchase your own bedding, kitchenware, and other personal items.
How much is the deposit?
The deposit amount usually depends on the type of room you book. As a general guide: - En-suite Room: £150 - Studio Room: £200 (Actual amounts may vary †” get in touch with our team for more details at studentengage@alpha-way.com.)
When is the deposit taken?
The deposit is typically collected at the time of signing your tenancy agreement, through a secure online payment process.
Can someone else check in for me?
Typically, you need to check in yourself with valid ID and sign for your keys. If you’re unable to do so, please get in touch with our team at studentengage@alpha-way.com.
Do I need to pay a deposit when signing my tenancy agreement?
Yes, a deposit is required when you sign your tenancy agreement. This helps secure your booking and covers potential damages or unpaid rent.
Is my deposit safe?
Yes, deposits are held securely in accordance with standard deposit protection regulations. For any concerns, get in touch with our team at studentengage@alpha-way.com.
Will I be notified when the certificate is ready?
Yes, you’ll normally receive a confirmation email or notification once your deposit certificate has been issued.
When can I check into my room?
You can check in from the official start date of your tenancy. Room access will be available from that day onward.
How will I receive my deposit?
You’ll receive an email or instructions from the deposit platform used during your booking process. Make sure your contact details are up to date to avoid delays.
Where can I find my deposit certificate?
Your deposit certificate is usually uploaded to your booking account under the files or documents section. If you're unable to locate it, get in touch with our team at studentengage@alpha-way.com.